Engramiq Platform Terms of Service

Last updated: 8 January 2026

These Terms of Service ("Terms") govern access to and use of the Engramiq software platform available at https://app.engramiq.com, including any related websites, applications, features, services, updates and documentation (together, the "Platform").

The Platform is provided by Engramiq Ltd (company number 16072723) of 86–90 Paul Street, London EC2A 4NE, United Kingdom ("Engramiq", "we", "us" or "our").

These Terms form a legally binding agreement between Engramiq and: (i) the organisation that registers for or otherwise uses the Platform (the "Customer"); and (ii) each individual who accesses or uses the Platform on the Customer's behalf (each an "Authorised User"). If you are an individual accepting these Terms, you represent that you have authority to bind the Customer. If you do not have that authority, do not accept these Terms and do not use the Platform.

Order Forms and Customer Agreements. If the Customer has entered into a separate written agreement with Engramiq that governs the Customer's use of the Platform (a "Customer Agreement"), that Customer Agreement will prevail over these Terms to the extent of any inconsistency. These Terms will apply to any use of the Platform that is not governed by a Customer Agreement.

By creating an account, accessing, or using the Platform (including by clicking "I agree" or similar), you agree to these Terms. If you do not agree, you must not use the Platform.

1. The Platform​

The Platform is a B2B software service designed to help organisations organise, aggregate, search for, and analyse site information. The Platform is not intended for personal, household or consumer use.

The Platform is not tailored to comply with industry-specific regulations (for example, HIPAA, GLBA, PCI DSS or similar). You must not use the Platform in any way that would cause Engramiq or you to breach applicable law.

2. Accounts, security and administration​

Account registration​

Access to the Platform may require creating an account. The Customer is responsible for all activity that occurs under the Customer's accounts, including activity by Authorised Users and anyone using the Customer's credentials.

Security​

Authorised Users must keep login credentials confidential and use reasonable security measures. You must promptly notify us at support@engramiq.com if you suspect unauthorized access to an account or the Platform.

Administration​

The Customer may designate administrators who can manage access, permissions, and settings. The Customer is responsible for ensuring that Authorised Users comply with these Terms and any Customer policies.

Suspension​

We may suspend or restrict access to the Platform if we reasonably believe there is a security risk, unauthorised use, breach of these Terms, or if required by law.

3. Fees, trials and payment​

Fees and subscription terms (if any) will be set out in a Customer Agreement or an order form or similar document agreed between Engramiq and the Customer (an "Order Form"). Unless otherwise stated, fees are exclusive of all taxes (including VAT) and the Customer is responsible for applicable taxes.

Trials, pilots and early access​

We may make the Platform available at no charge for trials, pilots, beta or early access programmes. During such periods, features may change, and we may suspend or end access at any time.

Invoicing and payment​

Unless otherwise stated in an Order Form, invoices are due within thirty (30) days of the invoice date. If amounts are overdue, we may charge statutory interest and reasonable costs of collection and may suspend access upon reasonable notice until amounts are paid.

No refunds​

Except as required by law or expressly stated in an Order Form, fees are non-refundable and payments are non-cancellable.

Fee changes​

We may change our fees or introduce fees for previously free features on reasonable prior notice. Continued use after the effective date of a fee change constitutes acceptance of the new fees.

4. Licence grant and restrictions​

Subject to compliance with these Terms (and any Customer Agreement), Engramiq grants the Customer and Authorised Users a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence during the Term to access and use the Platform for the Customer's internal business purposes.

You must not (and must not permit anyone else to):

• Copy, modify, translate, or create derivative works of the Platform except as expressly permitted by law;
• Reverse engineer, decompile, disassemble, or attempt to derive source code or underlying ideas from the Platform, except to the extent permitted by law and only after giving us reasonable notice;
• Rent, resell, lease, lend, distribute or otherwise make the Platform available to any third party other than Authorised Users;
• Circumvent or disable security or access control features, or probe, scan or test the vulnerability of the Platform without our prior written consent;
• Use the Platform to build a competing product or service, or to benchmark the Platform in a manner intended for public disclosure without our prior written consent;
• Access or use the Platform for unlawful, infringing, harmful or abusive purposes, including introducing malware or interfering with the Platform's operation; or
• Use automated means (bots, scrapers) to access the Platform except as expressly permitted by Engramiq.

5. Acceptable use​

You must use the Platform in accordance with applicable law and these Terms. Without limiting Section 4, you must not use the Platform to:

• Infringe intellectual property, confidentiality, privacy or other rights;
• Upload or transmit unlawful, defamatory, obscene or malicious content;
• Store or transmit special category data (sensitive personal data) unless it is lawful and strictly necessary for the Customer's authorised use of the Platform;
• Interfere with, disrupt, or attempt to gain unauthorised access to the Platform or related systems; or
• Send unsolicited communications, spam, or other abusive traffic.

6. Customer Content and data​

Customer Content​

The Platform may allow the Customer and Authorised Users to upload, submit, transmit, store or otherwise make available content, files, documents, data, text and other materials (including site documents and operational records) ("Customer Content").

Ownership​

As between Engramiq and the Customer, the Customer retains all right, title and interest in and to Customer Content. Engramiq does not acquire ownership of Customer Content.

Rights and responsibilities​

The Customer is responsible for the legality, accuracy, quality and use of Customer Content and for ensuring it has all rights necessary to provide Customer Content to the Platform and for Engramiq to process it as contemplated by these Terms.

Licence to provide the Platform​

The Customer grants Engramiq a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit and otherwise use Customer Content solely to provide, maintain, secure and support the Platform and to perform Engramiq's obligations under these Terms and any Customer Agreement.

No training on Customer Content for public models​

Engramiq will not use Customer Content to train any general-purpose artificial intelligence model that is made generally available to other customers or the public.

Aggregated and anonymised use​

Engramiq may generate de-identified and aggregated data derived from use of the Platform ("Service Data") and use Service Data to operate, analyse, improve and develop the Platform, provided that Service Data does not identify the Customer or any individual.

Privacy and data protection​

Our processing of personal data is described in our Privacy Policy, which is incorporated by reference. Where required, Engramiq and the Customer will enter into a data processing addendum.

7. AI features​

The Platform may include automated features, including features that generate outputs based on inputs (including Customer Content and user prompts) ("AI Features"). AI Features may produce incorrect, incomplete or misleading outputs.

You are responsible for reviewing and verifying outputs before relying on them and for using your own professional judgement. The Platform is not a substitute for professional advice, engineering judgement, or compliance review.

You must not use the Platform or any AI Feature to make decisions in high-risk contexts where errors could reasonably be expected to cause death, personal injury, or severe physical or environmental harm.

8. Support, updates and changes​

Support​

Support, service levels and uptime commitments (if any) will be as set out in a Customer Agreement or Order Form. We may provide support on a reasonable efforts basis where not otherwise agreed.

Updates and changes​

We may update the Platform from time to time, including to add or remove features. We will use reasonable efforts to provide advance notice of material adverse changes where practicable.

We may update these Terms from time to time. If we make a material change, we will provide reasonable notice (for example, by email or in-app notice). By continuing to use the Platform after the effective date of the updated Terms, you agree to the updated Terms.

9. Confidentiality​

Confidential Information means any non-public information disclosed by one party to the other that is marked confidential or that reasonably should be understood as confidential, including Customer Content and the Platform's non-public features, pricing and roadmap.

Each party will: (a) use the other party's Confidential Information only as necessary to exercise its rights and perform its obligations under these Terms; (b) protect the other party's Confidential Information using reasonable care; and (c) not disclose it to any third party except to its employees, contractors and professional advisers who need to know and are bound by confidentiality obligations.

Confidentiality does not apply to information that: (i) is or becomes public through no breach; (ii) was lawfully known by the receiving party without obligation of confidentiality; (iii) is received from a third party without breach; or (iv) is independently developed without use of the other party's Confidential Information.

A party may disclose Confidential Information to the extent required by law or court order, provided it gives notice where legally permitted and cooperates with reasonable efforts to seek confidential treatment.

10. Intellectual property and feedback​

Engramiq IP​

Except for the limited rights expressly granted in these Terms, Engramiq and its licensors retain all right, title and interest in and to the Platform, including all intellectual property rights.

Feedback​

If you provide suggestions or feedback about the Platform, you grant Engramiq a perpetual, irrevocable, non-exclusive, transferable, sublicensable, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation.

11. Third-party services and integrations​

The Platform may integrate with or enable access to third-party services (including cloud providers and third-party data rooms). Third-party services are not controlled by Engramiq and may be subject to separate terms. Engramiq is not responsible for third-party services and does not warrant their availability, security or performance.

12. Disclaimers​

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Engramiq disclaims all warranties and conditions, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and that the Platform will be uninterrupted, secure or error-free.

Nothing in these Terms affects any non-excludable rights or warranties that cannot be excluded by law.

13. Limitation of liability​

Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.

Subject to the paragraph above and to the maximum extent permitted by law, Engramiq will not be liable for any: (a) indirect, special, consequential or punitive losses; or (b) loss of profits, revenue, business, anticipated savings, goodwill or reputation; loss of data; or business interruption, in each case arising out of or in connection with the Platform or these Terms, whether in contract, tort (including negligence), statute or otherwise.

Subject to the paragraph above, Engramiq's total aggregate liability arising out of or in connection with the Platform or these Terms will not exceed the fees paid (or payable) by the Customer to Engramiq for the Platform in the twelve (12) months immediately preceding the event giving rise to the claim. If no fees have been paid or are payable, Engramiq's total aggregate liability will not exceed GBP 100.

Engramiq is not responsible for: (a) decisions made or actions taken based on use of the Platform or any AI Feature; (b) issues caused by Customer Content, the Customer's systems or networks, or third-party services; or (c) loss, corruption or unavailability of data except to the extent caused by Engramiq's breach of these Terms.

14. Indemnity​

The Customer will defend, indemnify and hold harmless Engramiq and its directors, officers, employees and agents from and against any third-party claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) Customer Content; (b) the Customer's or any Authorised User's breach of these Terms; or (c) use of the Platform in violation of applicable law or third-party rights, except to the extent caused by Engramiq's breach of these Terms.

15. Termination​

Term​

These Terms apply from the earlier of when an Authorised User accepts these Terms or first uses the Platform and continue until terminated in accordance with this Section.

We may suspend or terminate access immediately if we reasonably believe you have breached these Terms, if required by law, or to address security or misuse. Where reasonably practicable, we will give notice and an opportunity to cure.

Upon termination, the licence granted in these Terms ends and the Customer and Authorised Users must stop using the Platform. Sections that by their nature should survive termination will survive, including Sections 6 (as to licences), 9, 10, 12–17.

16. Governing law and jurisdiction​

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) will be governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except that Engramiq may seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property or confidential information.

17. Miscellaneous​

Assignment​

The Customer may not assign or transfer these Terms without Engramiq's prior written consent. Engramiq may assign these Terms as part of a merger, acquisition, reorganisation or sale of substantially all assets.

Force majeure​

Neither party will be liable for delay or failure to perform due to events beyond its reasonable control.

Notices​

We may send notices electronically (including by email or in-app notice). Notices to Engramiq should be sent to support@engramiq.com and will be deemed received when actually received by Engramiq.

Entire agreement​

These Terms, together with any Customer Agreement, Order Form and incorporated policies, are the entire agreement regarding the Platform and supersede prior or contemporaneous understandings on that subject.

Severability​

If any provision is held invalid or unenforceable, the remaining provisions will remain in effect.

No waiver​

Failure to enforce a provision is not a waiver of future enforcement.

Electronic communications​

You consent to receive communications electronically and agree that electronic agreements and notices satisfy legal requirements.

18. Contact​

Engramiq Ltd
86–90 Paul Street
London EC2A 4NE
United Kingdom

Email: support@engramiq.com
Website: https://www.engramiq.com